1. What payment methods do you accept?
At Velvet Walk, we strive to offer convenient payment options to our customers. You can securely make purchases using major credit/debit cards such as Visa, Mastercard, and American Express. Additionally, we accept PayPal and other trusted payment gateways for seamless transactions.
2. Do you offer international shipping?
Yes, we understand that our customers come from diverse locations around the globe. That’s why we offer international shipping to select countries. Whether you’re in the bustling streets of New York or the serene landscapes of rural Europe, we aim to deliver our products to your doorstep. Shipping rates and delivery times may vary based on the destination, so please check our shipping information for details.
3. How can I track my order?
Once your order has been processed and shipped, you’ll receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your delivery and estimate the expected arrival time. Should you encounter any issues with tracking your order, our customer support team is always available to assist you.
4. What is your return policy?
We want you to shop with confidence at Velvet Walk. If for any reason you’re not satisfied with your purchase, we offer a hassle-free return policy. You have 7 days from the date of delivery to return eligible items. Items must be unused, unworn, and in their original condition with tags and packaging intact. For more information, please refer to our detailed Refund Policy.
5. Can I exchange an item for a different size or color?
While we don’t offer direct exchanges, you can easily return the item(s) you wish to exchange and place a new order for the desired size or color. This ensures a smoother and faster process for you, allowing you to get the perfect fit and style without delay.
6. Do you offer gift wrapping services?
Yes, we understand the importance of presentation, especially when it comes to gifting. That’s why we offer gift wrapping services for a nominal fee. Simply select this option during the checkout process, and we’ll ensure your purchase is beautifully wrapped and ready to impress.
7. What should I do if I receive a damaged or defective item?
While we strive to deliver every order in perfect condition, we understand that unforeseen circumstances may occur during transit. If you receive a damaged or defective item, please don’t hesitate to contact our dedicated customer service team immediately. We’ll work swiftly to resolve the issue and provide you with a replacement or refund, including any applicable shipping charges.
8. How can I contact customer support?
Our customer support team is here to assist you every step of the way. Whether you have questions about our products, need assistance with your order, or simply want to provide feedback, we’re just a message or phone call away. You can reach us via email at info@velvetwalk.co.uk
9. Do you offer discounts for bulk orders?
Yes, we value our customers’ loyalty and understand that some may require larger quantities of our products. That’s why we offer special discounts for bulk orders, depending on the quantity and items selected. Whether you’re purchasing for personal use, corporate events, or gifting purposes, our sales team is here to provide you with tailored solutions and competitive pricing. Get in touch with us today to explore bulk order discounts and make your purchase even more rewarding.
10. Are your products cruelty-free?
At Velvet Walk, we are committed to ethical and responsible practices. While we strive to source products that are ethically produced and cruelty-free, we encourage our customers to refer to individual product descriptions for specific details. We believe in transparency and aim to provide you with all the information you need to make informed decisions about your purchases.
11. Can I modify or cancel my order after it has been placed?
We understand that circumstances may change, and you may need to modify or cancel your order. While we process orders promptly to ensure swift delivery, we’ll do our best to accommodate your request. If you need to make any changes to your order, please contact us as soon as possible. Please note that once an order has been shipped, it cannot be modified or canceled. However, you may still be eligible for a refund according to our refund policy.
12. What measures do you take to ensure the quality of your products?
At Velvet Walk, quality is our top priority. We carefully select each product in our collection based on rigorous criteria, including craftsmanship, materials, and design. Additionally, we partner with reputable manufacturers and brands known for their commitment to excellence. Before adding any item to our inventory, we conduct thorough quality inspections to ensure that it meets our standards for durability, comfort, and style. We stand behind the quality of every product we sell, and your satisfaction is guaranteed. If you have any concerns about the quality of your purchase, please don’t hesitate to reach out to our customer support team for assistance.