At Velvet Walk, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with us in any way. By using our services, you consent to the terms outlined in this Privacy Policy.
Information We Collect:
- Personal Information: When you make a purchase, sign up for our newsletter, or create an account, we may collect personal information such as your name, email address, shipping address, and payment details.
- Browsing Information: We may automatically collect certain information about your visit to our website, including your IP address, browser type, pages visited, and referring website.
- Device Information: We may collect information about the device you use to access our website, such as device type, operating system, and browser settings.
How We Use Your Information:
- Personalization: We use your information to personalize your shopping experience, including recommending products that may interest you based on your past purchases and browsing history.
- Order Fulfillment: We use your information to process and fulfill your orders, including shipping and payment processing, and to provide customer support.
- Communication: We may use your contact information to send you updates about your orders, promotional offers, and newsletters. You can opt out of receiving marketing communications at any time.
- Analytics: We use browsing information and analytics tools to analyze trends, monitor website performance, and improve our products and services.
Data Security: We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with legal obligations. We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and track user interactions. Cookies are small files stored on your device that allow us to recognize you and remember your preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
Your Rights: You have the right to access, correct, or delete your personal information held by us. You may also have the right to restrict or object to certain processing activities, and to receive a copy of your data in a structured, machine-readable format. If you wish to exercise any of these rights, please contact us using the information provided below.
Updates to this Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and we encourage you to review this Privacy Policy periodically for updates.
Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@velvetwalk.co.uk